Feedback

Welcome

If you need to provide a document to support your feedback you can do so. Please make sure you have a digital copy of your document ready and that it is under 10MB.

If you’ve requested a response, we aim to reply within 10 working days. If you've provided an email address, the due date will be confirmed on this. At busy times it might take a little longer and we apologise for any delay.

Our customer feedback policy explains how we deal with complaints. It also covers other types of feedback like comments, suggestions and compliments.

Data Protection

Cornwall Council, as the Data Controller, is committed to protecting your privacy and any personal data you provide or we collect about you will be stored securely and only used for dealing with your contact with us.

We will not use your information for any other purpose or give it to anyone else unless we are required to do so by law.

For example, we have a duty to protect public funds so we may need to use the information held about you for the prevention and detection of fraud which would require us to share it with other Council statutory services or organisations responsible for auditing or administering public funds. For more information visit www.cornwall.gov.uk/yourdata.

How long we keep your information

We will only keep your information for as long as it is required following the retention period that is set in law relevant to the processing we are undertaking for you. Once your information is no longer required, it will be destroyed securely and confidentially. If you begin a form but do not submit it any information will be deleted after 30 days. Please press 'Start' if you wish to continue.